Infrared Pens LLP

Frequently Asked Questions

FAQ Pens I can not see the light working is the pen broken? What LED do you use? Software I have activated the software on one computer and now cannot move it to another what should I do? VAT VAT in the UK VAT in Europe VAT for other countries Pens Q. I can not see the light working is the pen broken? A. The light is infra-red, you will not be able to see it working unless you look at it through a digital camera. The light wave is 940-950nm which is what the Wii remote needs in order to see it. Q. What LED do you use? A. We use the Vishay TSAL 6400, widely recognised as the best LED for use with the Wii remote.   Software Q. I have activated the software on one computer and now cannot move it to another what should I do? A1. If you want to install on a second computer then you will need either another licence or to purchase the dongle version which can be moved from machine to machine. A2. If the move is going to be permanent then send us an email and we will ask the developer to deactivate the licence so that you can transfer it to your new computer. VAT VAT in the UK is charged on all sales to all customers as from 15 May 2010, if you require a VAT invoice and have not had one please send us an email and a copy will be sent to you. VAT in Europe, what is charged depends on whether you are VAT registered or not Non-VAT registered business and individuals must pay the current UK VAT rate VAT registered businesses, if you have supplied us with, and we have confirmed the validity of, your VAT number you will be able to buy at ex-VAT prices from and we will provide you with an invoice showing these zero-rated sales Other countries - if you are from outside the EU then you will be able to buy without paying VAT, but you may be charged sales tax as the goods arrive in your country.